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Pridané / Added: 16 Sep 2022

Miesto / Place: OCEAN SHIP

Začiatok / Start date: ASAP

Trvanie / Duration:

Popis / Description:

Job Summary:

Supervises all Hotel Operations areas onboard to ensure that the Companies high standards of service are maintained, while at the same time ensuring the operation is carried out with the utmost economy consistent with those quality standards
Know and adhere to company regulations, SOP‘s and ISM, especially where relevant to the Ships Operation
Maintain an accurate and up to date manual for completion of responsibilities as laid out in job description
Responsible for all passenger service related functions, this is to include outside concessionaires and the Cruise Director
Provide visible leadership by example
Align crew attitudes to corporate objectives
Ensure appropriate crew training is carried out on an on going basis
Employ contemporary management techniques to ensure all employees are motivated to provide exemplary passenger service
Take action to ensure that budgets are met or bettered
Achieve an awareness of all passenger complaints and deal directly with those complaints, which require intervention by ship‘s management
Ensure shore side department is fully informed of all complaints that might result in post-voyage communication with guests
Ensure that supplies ordered are appropriate for the quantities of supplies on hand and the total quantity required for the expected number of passengers
Ensure all ship‘s purchases are properly documented in accordance with the line‘s policies
Ensure that goods delivered to the vessel are in compliance with the line‘s specifications for the item
Ensure all personnel have fixed working hours and that those hours are appropriate to the levels of service required
Work to ensure good communication and cooperation among the various sections within the Hotel Department and between the Hotel, Deck & Engine Departments.
Maintain an awareness of all passenger service functions aboard ship and recommend new service policies or equipment as appropriate to improve existing standards

Job requirements:

Possess a diploma from a recognised UK/European hotel school or university, plus several years serving as Hotel Manager or Food and Beverage Manager on board a cruise ship
Have completed appropriate human resources training, including craft trainer or equivalent
Have exposure to basic budgeting techniques and financial analysis.
Speak English fluently
Advanced and USPH Food Hygiene certificate